If something unforeseen and unexpected comes up, that prevents you from hosting a guest, naturally you will be able to cancel the NightSwap.
Here are some steps we strongly advise you to follow to avoid bad reviews on your listing or other penalties:
1. Immediately contact the guest to give him and update and for cancelling the NightSwap, so that he can re-organize his plans as soon as possible.
2. Contact the Customer Service of NightSwapping via the contact form or via firstname.lastname@example.org and explain the reason of your cancellation.
For all questions, please contact us via telephone on: +33(0)437929393